Android 10 High-Urgency Override System Volume Not Working

#4

Thanks Robert.

Still an ongoing issue we are looking into once we know more we will update.

John

1 Like
#5

Hi John,
Any update on this issue (it a very critical one for us)?
Thanks

#6

HI Alon,

Apologies for the delays but they are still testing this one before any fix can be released.

Once we know more we will update you!

John

1 Like
#7

Any updates on the status of this issue? Was a reproduction successful?

#8

Hi Miles!

I received an update from our engineers that the Override System volume issue has been fixed and should be sent in the app update 5.92.

Do let us know if you continue to experience issues with the DND mode for push notifications after this mobile update!

2 Likes
#9

Thank you! What is the expected release date for that version?

#10

Hi Miles,

We do not have an expected release date just yet as there has been delays in the approval process. This could be as a result of the current situation. As soon as these irons out, then we would be able to have provisional release dates.

Thanks

#11

Hello,

I’m also experiencing this issue with Android 10 on Galaxy S9. Pagerduty app version 5.91 (8160).

Has approval for this bug fix release been escalated? This is fairly urgent.

Thanks for you help.

#12

@dperkins,
The current tentative scheduled date for the release of the next App version with the fix for this is the 30th of March.
Please do let us know if the issue persists once you have updated the app.

Thanks.

#13

Hello! It’s 30th March 20:20 CET and no update yet.

@dperkins, would you be kind and update the ETA for this, please? Thank you :slight_smile:

#14

@Inactive-Member-99077006 I’ve the same issue and it’s really a pain to do On-calls with sound enabled on my phone during nights :frowning:

1 Like
#15

Hello,

I do apologise for the delay on this. Got to know late yesterday that the tentative date for the app release was now the 6th of April, this is barring further delay in the approval process. This is a result of the current climate.
My apologises once again.

Cheers

1 Like
#16

Thanks for the update, @Inactive-Member-99077006. Looking forward for it :crossed_fingers:

#17

I’ve installed the 5.92 (8217) update on my Galaxy S9 running Android 10. The issue still persists. I’ve tried restarting my phone, disabling/enabling notifications, etc. It appears whatever fix was attempted has not resolved this issue.

#18

Same for me. I clicked on test page on the web and the app just vibrated by phone and thats it.

#19

Since 5.92 (8217) it changed a bit the behavior on my device (Samsung Galaxy S10e on Android 10).

Now when I let my phone in “sound enabled” + “Do not disturb” mode, the phone is ringing when I trigger a test alert.

But what is still failing: If I let my phone on “silent” or “vibrate” modes only, I don’t receive any sound while triggering a test alert.

#20

Do you observe the same behavior with the latest update @Inactive-Member-99077006 ?

#21

My app has updated to v5.92 (8217) and the issue persists. Samsung S9 / Android 10. Sending a test push notification from the PD web UI does NOT override volume on my phone.

This needs further investigation please.

#22

@Inactive-Member-99077006 @AnthoP I can also confirm that setting the “Ringtone” volume slider to a non-zero value (i.e., “on”), and enabling the “Do not disturb” mode allows the Pagerduty app to sound an alarm if and only if “High-Urgency Override System Volume” and “High-Urgency Override Do Not Disturb” are both enabled.

If “High-Urgency Override System Volume” is not enabled, the app only displays a notification bubble and vibrates.

I keep my phone on “Vibrate” mode (“Ringtone off”) at all times. Sending a test push notification to the app does not override the volume settings to sound an alarm. This is causing me to miss high-urgency pages.

#23

I also get this behaviour on 5.92 (8217) / Samsung Galaxy S8 / Android 9.

I successfully get a notification sound with
Do not Disturb: Enabled
Sound Mode: Sound

Only get a vibration with:
Do not Disturb: Disabled
Sound Mode: Vibrate

And receive no sound or vibration with:
Do not Disturb: Disabled
Sound Mode: Mute

All this to say that I’m also experiencing that the “High-Urgency Override System Volume” option does not override my Android sound mode/volume.